Frequently Asked Questions
Hotline
Our support is available Monday through Friday mornings from 08:00 to 11:30 and afternoons from 13:00 to 16:00.
- +41 71 763 93 70
- service@ jansen.com
Butt hinges cannot be selected for aluminium systems (inward opening)
JANIsoft does not start although the dongle is connected (applies to the 90-day version)
How is a stepped insulated glazing unit installed in a rooflight?
Layer settings JANIsoft
Docu Center customer number is not accepted when logging in
The conversion of the user data (mdb > sqlite) is missing or incomplete.
Showing or hiding the concurrently calculated price in construction mode
Critical Error (code 2011)
Dongle validity period expired (time limited)
Critical Error (code 2012)
Old version of JANIsoft (2 versions older than the current version)
Critical Error (code 2006)
Dongle is blocked
Dxf:Api (error code:122)
Error message:
Schuecal2000.cpp:3168 UNKNOWN_EXCEPTION
Schuecal2000.cpp:3266 UNKNOWN_EXCEPTION
Solution:
Error message:
ODBC driver login error for Microsoft Access
Invalid argument
Solution:
Error message:
A required updated price list could not be found (ADUJ****).
The programme could not be started.
Please contact the service desk
Solution:
In the case of a mixed fabricator (outside CH), which processes Schüco and Jansen systems, both software, SchüCal as the first and JANIsoft as the application, must be installed.
In this case, JANIsoft only adds the Jansen systems and SchüCal serves as the basis or main software.
Error message:
Cannot activate workbench configuration "Name of the workbench".
The user data directory is not defined.
Solution:
Inventor: programming for the dongle is available but the interface does not work in JANIsoft
Inventor: Where can I find the interface in JANIsoft?
Are CAD programs such as HI-CAD, MEGA-CAD etc. compatible with JANIsoft?
Does the software create STEP files?
Our support is available Monday through Friday mornings from 08:00 to 11:30 and afternoons from 13:00 to 16:00.
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