Customer Survey 2008 - Steel tubes

1.	Are you


2.	How do you rate our performance in the following areas?

Topic	Rating						Relevance
Topic	Very good	Good	Satis- factory	Unsatis- factory	Bad	n.a.	High	Medium	Low
Handling of Offer
Order Taking and Confirmation
Supervision of Ongoing Projects
Response Time and Reliability
Quality of Consulting / Professional Competence
Invoicing and Payments
Handling of Complaints

Suggestions for Improvement:

3.	How do you rate our products and services?

Topic	Rating						Relevance
Topic	Very good	Good	Satis- factory	Unsatis- factory	Bad	n.a.	High	Medium	Low
Product Quality
Availability
Logistics and Shipment
Observance of Deadlines and Reliability
Value (Price/Performance)
Documentations and Sales Support
Frequency of Product Developments and Innovations

Suggestions for Improvement:

4.	How do you rate our overall performance compared to our competitors?

Why:

5.

Do you want to be contacted to discuss your evaluation?

yes

no

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Thank you for your cooperation and assistance!